Compliments and Concerns

Sharing Your Feedback

At Campbellford Memorial Hospital, we value your feedback. Whether you have a compliment to share or a concern to raise, we want to hear from you so we can continue to improve your care experience.

Step 1: Share With Us

Start by sharing your compliment or concern with a member of your Care Team, the Charge Nurse, or the Clinical Manager.

Step 2: Care Review

We’ll review the facts and discuss available options.

Step 3: Find an Agreeable Outcome

Together, we’ll work toward an outcome that is fair and agreeable for everyone involved.

If an Agreeable Outcome Is Not Reached

You can contact Patient Relations directly by email or by telephone.

Email: info@cmh.ca
Phone: 705-653-1140 Ext. 2101

What to Expect

• Response within one business day: Patient Relations will acknowledge your concern quickly.
• Review with departmental leadership: We’ll review the facts and discuss options with the appropriate department. This process may take up to 10 business days.
• If more time is needed: We will contact you to keep you updated.
• Share outcomes: We’ll share the results with you in person, writing, or by telephone, whichever you prefer.

Your voice matters. Sharing your compliments and concerns helps us improve care for you and for our community.